Have you ever faced a situation where one of your family members, a friend or colleague comes to you, all worked up and starts to rant. I am sure all of us come across situations like this often. How should we react in such situations? In my opinion we really need to play along with the other person. We should let the other person really vent their feeling to us.
In these situations we should lend both our ears and enable a complete outpouring of emotions. We should not interrupt with our opinions and our judgments. In these situations the other person really wants to be understood. We should to a large extent really agree with what they are saying. Sometimes they may be wrong. But in my opinion, “it is more important to be kind than to be correct”. We should show a lot of understanding to their feelings by trying to look at the world through their eyes.
As a passive listener we will only see the situation in a logical manner. But we should really employ empathetic listening and should try to see the situation through their eyes. We should try to understand why it that they are getting so upset is. Sometimes it may not be so obvious. We need a lot of insight and real understanding to understand the feelings of others
We should let all their emotions play out completely. Everybody is entitled to a fair amount of getting upset and feeling righteous. Sooner or later the emotions will play out completely.
Once the person has vented their emotions completely and are in better control of themselves we can gently tell our point of view to the person, The person will be more receptive in this state.
So besides playing along we also need to understand and feel their pain. If we do this we can solve their problem once they have calmed down.
Only if we learn to understand others can we really expect to be understood.
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